Frigbot Refund and Returns Policy

1. General Information

Frigbot is committed to ensuring customer satisfaction with our products and services. This Refund and Returns Policy delineates the terms and conditions governing the return of products and the issuance of refunds. By making a purchase from Frigbot, you hereby agree to the terms stipulated in this policy.

2. Subscriptions

Frigbot does not offer partial or pro-rata refunds for unused or partially used subscriptions. Once a subscription has been purchased, it is non-refundable and non-transferable.

3. Hardware Returns

Frigbot provides a full refund for hardware purchases, provided that the hardware is returned in an unopened state and in its original packaging within thirty (30) days from the date of purchase. To initiate a return, please contact our customer support team at [email protected] with the order details and the reason for the return.

4. Hardware Warranty

Frigbot will repair or replace faulty hardware for a period of twelve (12) months from the original date of hardware purchase. If you encounter an issue with your hardware, please contact our customer support team to arrange for repair or replacement.

5. Incompatibility Issues

Frigbot is unable to provide refunds for hardware items that have been used and subsequently found to be incompatible with the customer's equipment. Customers are advised to ensure compatibility prior to purchase.

6. Cellular Service Issues

Frigbot is unable to provide refunds for hardware items if the customer experiences poor cellular service in their area. Customers are advised to verify cellular service quality before making a purchase.

7. Damaged Goods

In the event that goods are damaged during transport, Frigbot will replace the damaged items at no additional cost to the customer. The customer must contact us within seven (7) days of receipt of the damaged goods and provide photographic evidence of the damage.

8. Lost Goods

Should goods be lost during shipping, Frigbot will replace the lost items. The customer must contact our customer support team with the order details and tracking information to report the loss.

9. Return Process

To return hardware products, please adhere to the following procedure:

  1. Contact our customer support team at [email protected] to request a return authorisation.
  2. Upon authorisation of the return, securely pack the unopened hardware in its original packaging.
  3. Ship the package to the return address provided by our customer support team.

Please note that the cost of return shipping is at the customer's own expense. It is recommended to use a trackable shipping service or to purchase shipping insurance, as Frigbot cannot guarantee receipt of the returned item.

10. Processing Refunds

Upon receipt and inspection of the returned item, Frigbot will send an email notification regarding the approval or rejection of the refund request. If the refund is approved, it will be processed, and a credit will be applied to the original method of payment within five (5) working days.

11. Contact Information

For any questions or concerns regarding this Policy, please contact us at:

Frigbot Customer Support
Email: [email protected]
Phone: +61 8 6465 3888